Privacy Policy

Last updated: October 1, 2025

This Privacy Policy describes how Vilnotik Ceramics (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vilnotikceramics.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

Contact details (name, address, phone number, email).
Order information (billing and shipping address, payment confirmation, phone number).
Account information (username, password, security details).
Customer support information (any details you provide when contacting us).

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Site (“Usage Data”) through cookies and similar technologies. This may include your device type, browser, IP address, and how you interact with our pages.

Information We Obtain from Third Parties

We may also receive information from service providers such as Shopify (store hosting), payment processors, and delivery services, in order to fulfill your orders and provide services.

How We Use Your Personal Information

Providing Services: To process payments, fulfill orders, deliver products, manage returns/exchanges.
Marketing and Promotions: To send updates, offers, and promotions (if you have subscribed).
Fraud Prevention & Security: To detect or prevent illegal activity and ensure account security.
Customer Support & Improvements: To respond to inquiries and enhance user experience.

Cookies

We use cookies to run analytics, improve our services, and personalize your experience. You can manage cookie preferences in your browser settings, but disabling cookies may affect some functionalities.

How We Disclose Your Information

We may share your information with trusted partners, including:

Service providers (Shopify, payment processors, shipping companies).
Marketing and business partners (to display promotions).
When required by law, to comply with regulations or protect our rights.

We do not sell or misuse your personal information.

Data Retention & Security

We retain your personal information only as long as necessary to provide services or comply with legal obligations. While no system is completely secure, we take reasonable measures to protect your data.

Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your personal information.
Correct or delete your personal information.
Withdraw consent for marketing communications.

You can exercise these rights by contacting us directly.

International Users

If you access our Site from outside Ukraine, your information may be transferred and processed internationally by our service providers (e.g., Shopify servers and hostinger).

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 vilnotik.ceramics@gmail.com